1. Introduction

1.1 Overview

SwiftSales ('we', 'us', or 'our') provides a live chat customer support solution and CRM software. We are committed to protecting the privacy and security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you use our services.

1.2 Scope

This Privacy Policy applies to the information collected through our website, mobile applications, and other platforms where this policy is posted or referenced.

2. Information We Collect

2.1 Personal Information

We may collect the following personal information from you when you interact with our services:

• Name
• Email address
• Phone number
• Company information
• Billing and payment information
• User IP
• Device details
• CRM Lead / Contact details
  • Name
  • Email
  • Phone
• User-generated content, such as messages and chat transcripts

2.2 Protected Health Information (PHI)

If you are a covered entity or a business associate under the Health Insurance Portability and Accountability Act (HIPAA), we understand the importance of protecting your Protected Health Information (PHI). PHI may include individually identifiable health information related to your physical or mental health, healthcare provision, or payment for healthcare.

As a service provider, we may collect, store, and process PHI on your behalf as necessary to provide our services. This may include PHI shared through live chat interactions or stored in our CRM system. We will comply with all applicable HIPAA regulations, including the HIPAA Privacy Rule and Security Rule, and implement appropriate administrative, technical, and physical safeguards to protect the confidentiality, integrity, and availability of PHI.

We will only use or disclose PHI as permitted by HIPAA or as required by law. Our employees and subcontractors who handle PHI are trained on HIPAA compliance and are bound by confidentiality obligations.

2.3 Payment Card Information

If you choose to use our payment processing features, we may collect and store payment card information in compliance with the Payment Card Industry Data Security Standard (PCI DSS). We prioritize the security of your payment card information and take appropriate measures to safeguard it.

We do not store complete payment card information, such as card numbers, on our servers. We utilize third-party payment processors that are PCI DSS compliant to handle these transactions securely. The transmission of payment card information is encrypted using industry-standard security protocols.

3. Use of Information

3.1 Providing and Improving Services

We use the collected information to provide, maintain, and improve our services. This includes:

• Managing user accounts
• Processing payments
• Personalizing user experiences
• Enabling communication between users
• Analyzing usage trends to enhance the functionality and features of SwiftSales

3.2 Communication

We may use your information to communicate with you about our services, updates, promotions, and other relevant information. You can manage your communication preferences by contacting us or opting out of receiving such communications.

3.3 Compliance

We may use your information to comply with applicable legal obligations, enforce our terms and conditions, prevent fraudulent activities, protect the rights, safety, and security of our users, and address any violations of our policies.

4. Data Collection, Storage, and Processing

4.1 Data Collection

We collect information directly from you when you interact with our services or provide it to us. Additionally, we may collect information automatically through cookies, log files, and similar technologies when you access or use our services.

4.2 Data Storage and Security

We store and maintain your information on secure servers. We implement appropriate technical, administrative, and physical safeguards to protect your information from unauthorized access, disclosure, alteration, or destruction. However, please note that no method of transmission or storage is completely secure, and we cannot guarantee the absolute security of your information.

4.3 Data Processing

We may process your information in the following ways:

• Facilitating the delivery of our services
• Personalizing and customizing content and features
• Analyzing usage patterns and trends
• Conducting research and development
• Enforcing our terms and policies
• Responding to user inquiries and support requests

5. Sharing of Information

5.1 Third-Party Service Providers

We may share your information with trusted third-party service providers to assist us in delivering our services effectively. These service providers are contractually obligated to maintain the confidentiality and security of your information and are prohibited from using it for any other purpose.

5.2 Legal Requirements

We may disclose your information if required to do so by law, regulation, legal process, or governmental request. We will make reasonable efforts to notify you in advance, unless prohibited by law.

5.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction. We will notify you via email or prominent notice on our website about any change in ownership or use of your personal information.

6. GDPR Compliance

If you are a resident of the European Economic Area (EEA), we process your personal information in compliance with the General Data Protection Regulation (GDPR). We rely on one or more legal bases, such as your consent or the necessity of processing for the performance of a contract, to process your information lawfully.

7. Your Rights

Subject to applicable laws, you have the following rights regarding your personal information:

• Right to access: You can request access to the personal information we hold about you.
• Right to rectification: You can request to correct or update your personal information if it is inaccurate or incomplete.
• Right to erasure: You can request the deletion of your personal information, subject to certain exceptions.
• Right to restriction: You can request the restriction of processing of your personal information under certain circumstances.
• Right to data portability: You can request a copy of your personal information in a structured, machine-readable format.
• Right to object: You can object to the processing of your personal information under certain circumstances.

To exercise these rights or inquire about our data practices, please contact us using the contact information provided below.

8. Retention of Information

We will retain your information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

9. International Transfers

If you are accessing our services from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States and other jurisdictions. By using our services, you consent to the transfer of your information to the United States and other jurisdictions as described in this Privacy Policy.

10. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our privacy practices or legal requirements. We will notify you of any material changes by posting the revised Privacy Policy on our website or through other appropriate means. We encourage you to review this Privacy Policy regularly.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

• Web: www.swiftsales.io
• Email: support@swiftsales.io
• Address: 2451 West Grapevine Mills Circle, STE 213, Grapevine, TX, USA 76051